This Refund & Returns Policy applies to all purchases made on HR Mastery Pro (“Platform”, “we”, “our”, “us”). By purchasing any course, digital product, or service, you agree to the terms outlined below.

1. Overview

HR Mastery Pro provides digital learning products, including online courses, downloadable templates, and certification programs.

Due to the intangible and instantly accessible nature of digital content, our refund policy is limited and strictly enforced, which is standard across online education platforms .

2. No Refund Policy for Digital Content

• Once you have accessed, streamed, or downloaded any course material (videos, PDFs, templates, or tools), the purchase is considered consumed and non-refundable.
• This applies regardless of course completion status.

This policy ensures protection of proprietary educational materials and intellectual property.

3. Limited Refund Eligibility

A refund may be considered only under the following conditions:

3.1 Technical Issues

• You are unable to access the course due to a verified technical issue on our Platform
• The issue is reported within 48 hours of purchase
• Our support team is unable to resolve the issue within a reasonable timeframe

In such cases, we may:

• Provide a full refund, or
• Issue a credit note for future use

3.2 Duplicate or Incorrect Transactions

• If you are charged multiple times for the same purchase due to a system error
• A full refund will be processed for the duplicate payment

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Lack of time or inability to complete the course
• Dissatisfaction with course content after access
• Failure to meet certification requirements
• Career outcomes not meeting expectations

Most online learning platforms follow similar conditions due to early access to value and materials .

5. Cancellation Policy

• You may cancel your enrollment before accessing the course content by contacting our support team
• Once access is granted, cancellation will not result in a refund

6. EU & UK Consumer Rights

If you are a consumer based in the United Kingdom or European Union:

• You may have a statutory 14-day cooling-off period under consumer protection laws
• However, by purchasing and accessing digital content immediately, you expressly consent to waive this right, as permitted under applicable regulations

This means refunds may not be applicable once content access has begun.

7. Refund Process

To request a refund (if eligible), you must:

1. Email us at contact@hr-mastery.pro
2. Include:
   • Full name
   • Registered email address
   • Order details
   • Reason for request

Processing Time

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued using the original payment method

8. Access Termination Upon Refund

If a refund is granted:

• Your access to all course materials, certifications, and resources will be immediately revoked
• You must delete any downloaded materials and cease usage

9. Policy Updates

We reserve the right to update this Refund & Returns Policy at any time.

Any changes will be posted on this page with an updated effective date.

10. Contact Information

For refund-related queries, please contact:

HR Mastery Pro
51 Eastcheap, London, England, EC3M 1DT
Email: contact@hr-mastery.pro